Privacy

Who is responsible

Prodbyrenno (Renno LLC) decides how your data is used on this site. Questions or requests: support@prodbyrenno.com.

Payments are handled by Link

When you buy, you pay Link (Stripe's reseller service), which is the seller of record. Link collects what it needs to take your payment and work out tax (such as your card, billing address and phone number) and handles it under its own privacy policy. We never see your card details.

Link passes us your email, what you bought, the amount and the payment reference, so we can deliver your license.

What we collect, and why

When you buy: your email and order details (what you bought, the amount, the date, the payment reference, and any promo code you used), to deliver your license, send it by email and keep sales records.

When you start a trial: your email, to send your trial key and download link.

If you join the waitlist before launch: your email, which plugin you were looking at, and whether you ticked the product-news box, to email you when the plugins launch (and send product news only if you ticked it).

Your license key contains the email it was issued to, so the plugin can show who it's licensed to.

If you sign in to your account: your email, the name you choose to add and when you last signed in, to show you your plugins. Sign-in links are single-use and expire after 20 minutes.

If you sign up for emails, or tick the box when starting a trial: your email, to send product news. Only with your yes; unsubscribe from any email.

If you email us: what you send, to answer you.

To stop abuse (someone mass-requesting trial keys or sign-in links), we keep short-lived counters keyed by a scrambled (hashed) form of your IP address, never the address itself.

Legal basis (EU / UK)

Delivering what you bought or asked for (a license, a trial, a sign-in link) is needed to perform our contract with you. Sales records are kept because tax law requires it. The launch email to the waitlist, and product news, are sent only with your consent, which you can withdraw anytime. Abuse prevention is our legitimate interest in keeping the service working.

Who processes it for us

Netlify (hosting this site and storing orders, trials, accounts and the waitlist), Google Workspace (our email: sending your keys and sign-in links, and answering support emails), and Kit (the newsletter, only if you sign up). Link and Stripe handle payments as an independent company under their own privacy policy. These companies may store data in the United States; they use standard safeguards (such as the EU's Standard Contractual Clauses) for international transfers.

How long we keep it

Orders: as long as tax law requires (usually up to 7 years), then deleted. Trials and accounts: until you delete your account or ask us to. Waitlist: until the launch email is sent, then deleted unless you said yes to product news. Newsletter: until you unsubscribe. Abuse counters hold only a hashed key and the times of recent attempts.

Cookies

One cookie, only if you sign in to your account: it keeps you signed in for up to 30 days and does nothing else. Signing out removes it. No tracking, analytics or advertising cookies, and no third-party scripts. (The checkout page is Link's, with its own cookies.)

Deleting your account

Signed in, you can delete your account yourself (Profile → Delete account). That removes your profile and trial records and takes your email and keys off your orders. We keep a record that each sale happened (amount, date, payment reference) because tax law requires it, and Link keeps its own payment records. If you're on our email list, deleting also unsubscribes you. Licenses you bought keep working.

Without an account, email support@prodbyrenno.com and we'll delete your data by hand. For your payment data, contact Link (support.link.com).

Your rights

You can ask to see, correct, delete or export your data, or object to or restrict how we use it: email support@prodbyrenno.com and we'll answer within a month. In the EU or UK you can also complain to your data protection authority.

California: we don't sell or share your personal information, and we don't use it for targeted advertising.

Children

This site and the plugins aren't meant for children under 16, and we don't knowingly collect their data. If you think a child has given us data, email us and we'll delete it.

Changes

If this policy changes, we'll update the date at the top. Big changes that affect you get an email.