Refunds

No refunds for change of mind

Licenses are digital and delivered the moment you pay, so we don't refund for change of mind.

Every plugin has a free 7-day trial of the full version, so you can make sure it works on your system and in your DAW before you pay.

EU and UK buyers: when you pay, you ask for your license to be delivered right away, which ends the 14-day right to cancel once it's delivered.

Refund requests go to Link

Your purchase is sold through Link, Stripe's reseller service, which handles payments, refunds and billing questions. To ask about a charge or request a refund, contact Link support at support.link.com. Link decides refunds under its own policies and may grant one within 60 days of purchase in some cases.

If a purchase is refunded or charged back, its license ends: stop using the plugin and delete it.

Your legal rights still apply

If a plugin is faulty or not as described and we can't fix it, you're entitled to a remedy, including a refund where the law says so. This policy doesn't take away any rights you have by law.

Something not working?

Email support@prodbyrenno.com with your order email and what's happening. Most problems are a quick fix, and we'll help you get it running.